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A rare complaint - The Road — LiveJournal
Not All Who Wander Are Lost

Date: 2008-07-18 10:59
Subject: A rare complaint
Security: Public
 Verizon tried to pull the old bait and switch with me on the new plan, but I am SMRT! and I caught them
I checked my new bill, which should have been cheaper than the old bill, and it wasn't!
So I checked the details and found out they were billing me for a $15/month data plan and some extra long distance charges.
So I call them up to ask about it, and I got a super nice helpful person who wasn't in India or someplace.
She cancelled the data plan and credited me for the long distance charges because I am supposed to get long distance free.
So I got $17 back this month, and I shouldn't be billed the extra 15 next month.  $15/month is like a MMO subscription.
So boo Verizon for misbilling me but Yay! Verizon customer service for fixing it.
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User: lizzistardust
Date: 2008-07-18 20:27 (UTC)
Subject: (no subject)
I think fixing a problem like that is nearly as good as never having a problem at all. That's awesome.
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Kaleidoscope Eyes
User: kaleidoscopeeye
Date: 2008-07-18 21:13 (UTC)
Subject: (no subject)
Wow. You must have hit the customer service jackpot with them. I have had such horrible customer service with them over the years, there is no way they will ever have our family's business again. *stabs Verizon's eyes out*
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